System IT - ITIL Service Delivery
Price:Please call for latest pricing
Course duration: 5 Days
Available Course Dates:
Please call for available dates
Prerequisites:
Attendees should have five years relevant IT experience and have passed the ITIL® Foundation examination (if they wish to take the exam).
Course Details:
Service Support Review:
Configuration Management, Service Desk, Incident Management, Problem Management, Change Management, Release Management. Service Support’s relationship with Service Delivery
Service Level Management:
Introduction, Overview, The Requirement, Planning, The Customers, The Services, Service Level Agreements, Definitions, Monitoring and measurement, Costs and benefits, Service Level Management in context.
Financial Management for IT services:
Introduction, Budgeting, accounting and charging, Planning & management, Costs & benefits.
Capacity Management:
Introduction, Capacity Management inputs, Processes and outputs, Planning, Performance Management, Modelling, The Capacity Plan, Costs and benefits.
Availability Management:
Introduction, Measurement, Techniques to improve Availability, Reporting, Planning for Availability Management.
IT Service Continuity (Disaster Recovery):
Introduction, Business Impact Analysis, Risk Analysis and Management (CRAMM), Recovery options, The IT Service Continuity Plan, Testing and maintaining the plan, Costs and benefits.
Enquire about this course
Course duration: 5 Days
Available Course Dates:
Please call for available dates
Prerequisites:
Attendees should have five years relevant IT experience and have passed the ITIL® Foundation examination (if they wish to take the exam).
Course Details:
Configuration Management, Service Desk, Incident Management, Problem Management, Change Management, Release Management. Service Support’s relationship with Service Delivery
Introduction, Overview, The Requirement, Planning, The Customers, The Services, Service Level Agreements, Definitions, Monitoring and measurement, Costs and benefits, Service Level Management in context.
Introduction, Budgeting, accounting and charging, Planning & management, Costs & benefits.
Introduction, Capacity Management inputs, Processes and outputs, Planning, Performance Management, Modelling, The Capacity Plan, Costs and benefits.
Introduction, Measurement, Techniques to improve Availability, Reporting, Planning for Availability Management.
Introduction, Business Impact Analysis, Risk Analysis and Management (CRAMM), Recovery options, The IT Service Continuity Plan, Testing and maintaining the plan, Costs and benefits.
