Our Business Ethics

We practice honesty, integrity and fairness in all aspects of our business and seek to establish the same merits with all parties with whom we may trade.

We have an established track record of delivering on our promises and of meeting the standards we set ourselves.

At System, we genuinely work in partnership with our clients to identify and meet their needs and to develop a management approach in achieving the aims and objectives of training solutions and consultancy services.

System Group performance is positively managed through analysis of Key Performance Indicators (KPI), derived from statistical information relating to every operating unit and section of the business. The performance measurement process is a dynamic tool, enabling us to effectively manage and continuously improve the integrity of Group and employee performance along with the range of services we provide.

We evaluate and introduce the latest relevant E-tech systems in all areas of the business to ensure we continually improve our operating performance to the benefit of our clients.

The direct or indirect offer, payment, soliciting and acceptance of bribes in any form are unacceptable practices and are prohibited throughout the organisation.

Our Environmental Policy

Our objective: "Environmentally safe operation of all activities with no damage to people, property and the environment".

We acknowledge our responsibility to minimise any adverse impact of our activities on the environment in which we operate and have a track record of providing environmentally conscious training and consultancy solutions.

Reflecting our environmental policy, we have established day-to-day working practices directing each operating unit within the Group to adopt and comply with environmental policy appropriate to its particular activity. This covers a range of areas including energy conservation, vehicle exhaust emissions and minimising waste along with waste recycling where appropriate.

The Group will:

• Comply with all applicable statutory requirements
• Continually assess and, where possible, improve our environmental performance
• Have awareness of environmental considerations related to investment strategy
• Promote understanding of environmental issues among employees

Our Health & Safety Policy

Our objective is to provide a safe and healthy work environment for all employees, contractors and visitors to the company. Management standards and codes of practice are key elements in meeting the statutory requirements of the Health and Safety at Work Act 1974, all other legal requirements and stated objectives.

We avail ourselves of the advice available through the Health and Safety Executive and, where appropriate, utilise competent consultants and independent bodies with special skills and services during some internal audits.

Our policy is to provide and maintain safe and healthy working conditions, equipment and systems of work for all employees and to provide such information, instruction, training and supervision as may be required for this purpose.

Equality and Diversity

System Group is an Equal Opportunities Employer and always observes a strict code of practice that ensures no employee, job applicant or trainee receives less favourable treatment on grounds which are unlawful or which are not relevant to the requirements of the particular job.

Our policies and procedures are designed to ensure that the human rights of all job applicants or trainees, and all employees whether directly employed or sub-contracted, are respected in accordance with internationally recognised standards.

Our Staff

Our staff are key to the achievement of our business aims and objectives, and also to facilitate our expansion into new areas. We carefully select, develop and retain our staff on the basis of ability and qualifications for the work to be performed without discrimination or prejudice including race, religion, colour, gender, sexual orientation, age or physical ability.

Our reputation as a good place to work is reflected in the many job applications received annually.

 

CLIENT/LEARNER SUPPORT

  System Group aims to help all learners and clients make and take the right decisions about their learning and work throughout their lives.  By enthusiastically engaging all learners, employers, staff and partners in a quality learning experience, the result will be personal and business benefits for all. 

OUR OFFER TO YOU

 We offer information, advice and guidance on learning and work, which can help you: 

• identify opportunities that might be available to you
• understand more about yourself and what you could be capable of
• consider the potential results of choosing various options
• make a plan of what you can do to reach your chosen goals. 

If you want, we can talk on your behalf to other people/organisations who may be able to help you too.  We can also offer support in identifying ways of overcoming barriers that might get in your way.

 You can drop-in during our opening hours, call us when you have a question or to make an appointment.  You can access this service whenever you need it – whether or not you are currently learning or training with us.  We provide a service that is:

• tailored to your needs and free from bias
• available to you whatever your individual circumstances
• clearly explained to you
• confidential
• available prior to, during and after your training

 WHAT YOU CAN EXPECT

System Group staff: 

• will treat you with respect
• are well trained and qualified
• can access up-to-date information on what is happening in education, training or employment, and tell you about it

HOW YOU CAN HELP US IMPROVE OUR SUPPORT SERVICES

 System Group will: 

• welcome suggestions for improvements
• offer you the chance to say what you think about the help you were given
• address all complaints and suggestions within 10 working days if you contact us as directed below.           

HOW TO CONTACT US

 You can:

Telephone us on 01228 574010 (during office hours) or 08000 744812(at any time). Contact us via e-mail – info@system-group.com.

Write to us at·                    

System Group

Carlisle Airport Business Park

Carlisle

CA6 4NW 

If you would like a brief one-to-one discussion about how we can help, please contact us to book an appointment.